ServiceNow Analyst

Job Locations US-VA
Job ID
# of Openings
*Management Consulting


Acuity, Inc. seeks a dynamic ServiceNow Analyst to join our project management team in supporting a highly visible Federal customer. Acuity supports key Federal Government clients and we are looking for someone to support our client within the Department of State. It would be helpful if you have worked in the Federal space, especially cabinet level departments. Experience supporting the Department of State is preferred.


  • Define business requirements, manage scope, and coordinate activities with stakeholders to ensure priorities are accurately reflected.
  • Analytically assess, investigate, interpret, and creatively solve complex business & technical problems.
  • Develop user stories and use cases that define user and system interaction.
  • Communicates directly with subject matter experts related to specific project tasks.
  • Create test scenarios and develop test plans to be used in testing business applications to verify that stakeholder requirements are incorporated into the system design.
  • Experience in producing enterprise level reports, including compiling data from several different sources
  • Aid in developing metrics and reporting for business leads as well as tracking performance
  • Providing application operational support, process support, and user acceptance support.


  • Bachelor’s degree in Information Technology, Computer Science, Engineering (or equivalent related field experience)
  • Demonstrated accomplishment of ServiceNow assignments that required knowledge of the ServiceNow platform, multiple modules, and development of scoped applications
  • Experience collaborating with business stakeholders.
  • Experience documenting detailed, formal requirements including Business Cases, Use Cases, User Stories, Acceptance Criteria / Conditions of Satisfaction, etc.
  • IT and business work experience with a broad range of exposure to various technical environments and business segments.
  • Strong skills in leadership and teambuilding, decision making, reasoning, and problem solving.
  • Strong communication (written and oral), presentation, and interpersonal skills.

Desired Qualifications

  • ITIL® Foundation certification
  • ServiceNow Certified Administrator
  • Prior experience working with and developing applications in ServiceNow
  • ITIL® intermediate certifications, ServiceNow development or implementation certifications, Human Centered Design knowledge

Clearance Requirement

  • Requires Active Interim Secret; Secret or TS preferred


About Acuity

Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.





Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed