• Sr. Remedy ITSM Developer

    Job Locations US-MD-Prince George's County
    Posted Date 1 month ago(12/13/2018 4:05 PM)
    Job ID
    # of Openings
    *Technical Consulting
  • Overview

    Acuity is looking for a Sr. Remedy ITSM Developer to join its Remedy team. Acuity is focused on building cutting edge, custom and functional applications for government agencies. We are a team of “doers” with a bias towards action, and have a proven track record of implementing innovative technology solutions to solve complex challenges within government. Our team believes in the importance of usability, user experience, and design within our applications and we seek to break the stereotype of clunky government applications. 


    Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards.


    Acuity, Inc. offers great growth opportunities and training opportunities.





    • Installs, configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
    • Installs, configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM) Applications
    • Performs ARS Server and ITSM Applications upgrades and applies patches
    • Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
    • Assists in defining user requirements within the Remedy ITSM client applications
    • Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
    • Documents coding changes to be used for test and migration plans
    • Troubleshoots software bugs using client and server logging
    • Packages coding changes for releases so code to be migrated between the applicable environments, e.g., development, test, training, and production
    • Provides the Operations and Maintenance Team system support, as needed
    • Performs standard administration system configuration
    • Works as part of a team on client engagements


    Minimum Qualifications

    • Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience)
    • 3+ years experience working with BMC Remedy ITSM applications
    • Experience with Remedy Developer Studio for designing Remedy code
    • Strong problem-solving and troubleshooting skills
    • Security + certification

    Desired Qualifications

    • Training courses/certifications in BMC Remedy ARS and ITSM
    • Knowledge of partner products integrated with the Remedy ITSM applications
    • Strong understanding of Remedy ITSM's underlying database structure
    • Strong database skills
    • ITIL® Foundations and intermediate certifications
    • Strong written and oral communication skills
    • Prior experience in a consulting environment



    • Secret level security clearance

    ADDED BONUS:  Advanced (postgraduate) degree, experience with MS SharePoint, MS Office, MS Project, Service Level Management (SLM), Service Request Management (SRM), Kinetic Request , Task and or Calendar, Configuration Management Database (CMDB), MSP-IT and or Agile Processes, Reporting and Analytics, Tomcat, Java, working knowledge of client


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