Acuity, Inc., recipient of Washington Business Journals Best Places to work for our fifth consecutive year, is seeking a dynamic, self-motivated individual with experience, knowledge and skills as a Service Desk Technician experienced with strong customer service, understanding and resolution of IT issues including Windows 7, MS office Suite and network connectivity. In this role you will serve as the first point of contact for our VIP customers. The position is primarily responsible for maintaining positive information technology client relations by communicating effectively to provide in-person, telephone and email-based technology support. The successful candidate will answer trouble calls, troubleshoot problems to determine the cause, determine resolution, escalate service requests to appropriate tier II and tier III team members for resolution as necessary, document work done, provide ad hoc equipment and software tutorials to customers, and add to the office knowledge base to assist with solving common user issues or problems. Solutions range from providing assistance with product functionality to assisting in problem-solving more detailed, customer-specific needs. The ideal candidate will be a passionate, driven professional.
As a Service Desk Technician for Acuity, Inc. you should have the ability to
Must have an Active Top-Secret clearance and will be immediately processed for SCI access.