• Secure Communications Engineer

    Job Locations US-DC
    Posted Date 5 months ago(8/22/2018 12:35 PM)
    Job ID
    # of Openings
    *Technical Consulting
  • Overview


    The Secure Communications Engineer, a key part of the Secure Communications Team, provides both secure and unsecure telecommunications connectivity, voice and video, for the agency leadership and Senior Department principals with interagency counterparts, located domestically and world-wide. This position supports telephone and Video Telecommunications systems for the Executive Secretariat Bureau and serves as an on-call 24/7 point of contact for all communications issues relating to maintaining continuity of mission critical operations. Performance in this role directly affects the agency leadership and Senior Department principals. The National Security Staff and other Cabinet Agencies count on this section to ensure functioning classified voice and classified and unclassified video telecommunications support for key foreign policy discussions. A lapse in the incumbent’s performance could result in the State Department’s being cut out of policy formulation and impaired in its ability to advance U.S. interest in the international arena.

    This position is part of a team within a matrixed organization, where client interaction and customer service are critical to the success of this role.  Strong communication, tact and business acumen are inherent in this position.  You should be skilled at navigating through the challenges of working with a dynamic and ever changing landscape that comes with supporting high level government officials.  The ability to prioritize and execute tasks in a high pressure environment is imperative. 


      Some key functions of this role are as follows:


    • Responsible for managing classified voice and classified and unclassified video telecommunications and communications security resources for the Secretary and other Department principals and facilitates communication between the Department and offices worldwide.
    • Assists the Senior Telecommunications Specialist for all S Bureau video teleconferencing resources at the unclassified, Secret, and Top Secret classifications levels, installed in the conference rooms, department offices and residences.
    • Guarantees the physical and operational security for the classified video systems and conference rooms. Ensure all security policies and procedures are adhered for the prevention of potential security violations.
    • Assists in the programming, operation maintenance, testing and connections for all secure voice telecommunications via all systems and networks. Coordinates with the National Security staff, Office of the Secretary of Defense, Department of Homeland Security and many other agencies sites users for scheduling classified voice teleconferences.
    • Serves as a customer service representative for telecommunications issues and provides technical support for project installations, design maintenance, and testing of telecommunications/data transfer equipment and systems.
    • Makes phone patches and convenes conference calls for the Secretary, Deputy Secretary and the Under Secretaries, as well as for senior officials from other USG agencies. Uses both regular phone lines and several types of secure phones to accomplish this task. Ensures conferees reach a consensus on an action to be taken and records that action.
    • Skilled in the transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Trains others in subjects related to information technology or telecommunication.
    • Performs a wide variety of administrative duties including the preparation of routine correspondence, filing and maintenance of filing systems and database management.
    • Maintains, operates and troubleshoots classified and unclassified fax machines and other office equipment.
    • Takes phone calls from U.S. missions and consulates overseas concerning crisis situations.
    • Maintains conference rooms schedules for briefings for the Secretary of State, State Department Principals, and other government officials of other agencies.
    • KNOWLEDGE of information security and physical security programs to safeguard, control, and regulate access to classified U.S. national security and cryptographic information.




    • Associate’s Degree 
    • At least 5 years general telecommunications experience.
    • Familiarization with networking concepts related to VoIP Telephony environment, telephone communications concepts, principles, and practices is preferred.
    • Support high-quality; secure telecommunications for VIP command and control and crisis management.
    • Extensive, secure voice conferencing capabilities with conference management.
    • Manage interoperable service with other networks such as commercial, SBU Voice, VoSIP, TS/SCI Voice, satellite, etc.
    • Support user-dialed secure connections and conferencing to senior civilian and allied decision makers within the secure voice service Community of Interest (COI), as well as Flash Override, Flash, Immediate, Priority, and Routine.
    • Supports team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action).
    • Monitor and maintain performance and capacity of voice systems to ensure maximum efficiency.
    • Work with vendors and cross-functional teams for on-going design efforts and voice systems support.
    • Required to take part in out of hours on call rotation.
    • Working knowledge of Windows, MS Office and other PC based applications that may be used in the maintenance of documentation and records.
    • A current valid and Approved Top Secret level clearance is required plus the ability to obtain SCI.
    • Occasional travel to support remote locations throughout the city as needed may be required.






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