• Remedy Developer

    Job Locations US-VA-Reston
    Posted Date 3 weeks ago(2/27/2019 3:52 PM)
    Job ID
    2018-1947
    # of Openings
    1
    Category
    *Technical Consulting
  • Overview

    Acuity, Inc. is looking to hire a Remedy Developer. You will be working with a wonderful team of experienced developers as well as a reporting and process team.  This position will be located in Reston initially and will move to Rosslyn later this year.  

     

    In return, Acuity, Inc. offers great growth opportunities and training program.

     

    Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards.  

    Responsibilities

    Responsibilities

    •   Assist with installations, configurations, and customizations of software solutions using the BMC Remedy Action Request System (ARS) platform
    •   Assist with installations, configurations, and customizations of software solutions using the BMC Remedy IT Service Management ITSM) Applications
    •   Performs ARS Server and ITSM Applications upgrades and applies patches
    •   Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
    •   Assists in defining user requirements within the Remedy  ITSM client applications
    •   Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
    •   Documents coding changes to be used for test and migration plans
    •   Troubleshoots software bugs using client and server logging
    •   Packages coding changes for releases so code to be migrated between the applicable environments, e.g., development, test, training, and production
    •   Provides the Operations and Maintenance Team system support, as needed
    •   Performs standard administration system configuration
    •   Works as part of a team on client engagements

    Qualifications

    Minimum Qualifications

    • Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience)
    • 1+ years experience working with ITSM applications
    • Strong problem-solving and troubleshooting skills
    • Strong desire to learn
    • Must have Secret government security clearance

    Desired Qualifications

    • Training courses/certifications in BMC Remedy ARS and ITSM
    • Knowledge of partner products integrated with the Remedy ITSM applications
    • Strong understanding of Remedy ITSM's underlying database structure
    • Strong database skills
    • ITIL® Foundations and intermediate certifications
    • Strong written and oral communication skills
    • Prior experience in a consulting environment

    ADDED BONUS:  Advanced (postgraduate) degree, experience with MS SharePoint, MS Office, MS Project, Service Level Management (SLM), Service Request Management (SRM), Kinetic Request , Task and or Calendar, Configuration Management Database (CMDB), MSP-IT and or Agile Processes, Reporting and Analytics, Tomcat, Java, working knowledge of client

     

    keywords: ITSM, ITIL, Remedy, CMDB, Incident, Change, Problem, Process #CB

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